Lattice Semiconductor

What's New in Lattice Help Center

πŸ›‘οΈ Software Licensing – Dedicated Ticket Form Now Available!
We’ve launched a dedicated ticket form for software licensing requests to ensure license support is easy to locate and submit, improving clarity and efficiency.

You can now submit tickets specifically for:

πŸ†• New License Request
πŸ”„ Update License Request
πŸ’» License Installation
❓ Other Licensing Inquiry

Simply select the Software Licensing category when submitting your ticket to access the new layout.

πŸ“€ General Technical Support Form Update
  • To streamline support and avoid duplication:
    The following option has been removed from the relevant category fields:

    • Product Licensing

  • Licensing-related issues are now handled exclusively through the new Software Licensing form.
    Other software concerns (e.g., installation errors, tool crashes) remain available in the General Technical Support form.

    Additional form layouts are in progress and will be released soon.
    Stay tuned!


    πŸ“„ Controlled Document Release – New Ticket Submission Layout Now Live!
    We’ve launched a dedicated ticket form layout for requesting controlled documents, making the process faster, clearer, and more secure.
    You can now submit tickets specifically for:

    πŸ“ Secured Document files
    πŸ“˜ IBIS-AMI models
    ⚠️ Functional Safety (FuSa) documentation

    Note: An NDA with Lattice is required for these controlled files.

    Instead of using the general ticketing form, simply select the Controlled Document Release category to access the new layout.

    πŸš€ What’s Improved?
    • Dynamic Form Fields: Required fields are shown based on the selected document type.
    • Secure Delivery: Once approved, documents are provided via an FTP link included in the closing email.
    • Streamlined Rejection Handling: If declined, the requester is notified and can reply with justification to reinitiate the approval process.

    πŸ—‚οΈ General Technical Support Form Update
    • To avoid duplication:

      The following options have been removed from the Case Sub Category 2 field:

      • Functional Safety
      • Secured Document files
      • IBIS-AMI Models

    • These are now handled exclusively through the new layout.
      Other controlled files (e.g., source codes, patches, control packs) remain available in the General Technical Support form.

      Layouts for these are in progress and will be released soon.
      Stay Tuned!