What to Expect from Lattice Support?

What to Expect from Lattice Support?

Lattice Technical Support Expectation

InfoPlease be advised that highest priority for Lattice Technical Support will be given to

1.  Software which is not working as expected or suspected bugs.
  1. We recommend that customers use the latest software tools and follow the system requirements specified in the tool’s Software User Guide.
  2. When submitting software issues you will be asked to provide the software version, operating system details, exact steps for how to recreate the issue, provide an example project to recreate the issue if possible, and send us the log file as applicable.

2.  Questions and problems related to datasheet, timing, functionality, device compatibility, and general application support requests like schematic review, programming cable issue, etc.

3.  Any modifications or changes to existing Reference Designs, IP, demos, and solutions beyond the guidelines specified in the User Guide are responsibility of the user. Lattice reserves the right to select the appropriate updates that apply to a generic solution.

WarningThe direct technical requests that are outside of the scope of Lattice Technical Support

  1. Debugging of customized designs or any custom modification of existing Reference Designs, IP, demos and solutions. These requests must be escalated via Lattice Sales in order to receive any support.
  2. Any information beyond the specification and description provided in the datasheet, application note or other collateral. For help with these please contact your Lattice Local Sales Office or our authorised Distributor in your region.


IdeaThe following contact information may help you find specific content for other issues

  1. For technical questions you can visit our extensive answer database or knowledge based portal to search for an existing solution.
  2. If the request is related to new orders, change orders, part status / roadmap, samples, shipping information, Sales, Marketing, pricing, Return of Material (RMA), product failure analysis, factory programming, programming spec request, or new / renewal of a purchased Subscription License, then please contact your Lattice local sales office or our authorised distributor in your region.
  3. For Free, Subscription, New, Renewal, or Mature Device License generation, you can check our licensing page.
  4. For queries related to Product Change Notice (PCNs), please contact pcn@latticesemi.com
  5. For queries related to Quality and Reliability reports, thermal data, packaging dimensions, QTPs, REACH/RoHS compliance letter, RoHS/Lead free packaging, reflow temperature, MSL, shelf life, ECCN, ISO certification, device attribute data, standardized response letters, environmental data, device material declarations datasheets, data retention, manufacturing information, industry standards, help with custom parts, please contact custreq@latticesemi.com
  6. For question or concerns related to www.latticesemi.com including your account, software download issues, and general website support, please contact webmaster@latticesemi.com

Lattice Customer Requirements Expectation

IdeaWhat to expect from Lattice Customer Requirements?

Customer Requirements, also known as CustReq, handles a wide range of customer requests or questionnaires and provides answers directly to customers. Requests may be from external or internal customers. External are direct customers while internal are Sales and Distributors. 

InfoType of Requests

  1. General
    1. General requests may include providing available documents for the appropriate reliability, device capability, export, supply chain or to generate a report. 
    2. Requests for environmental compliance, device specific data and other items below
      1. Device Material Declaration Reports
      2. ICP/SGS Reports  
      3. Environmental Compliance/RoHS/REACH/POP/CA Prop65/TSCA/PFAS 
      4. Conflict Minerals/CMRT/EMRT/AMRT/ Rare Earth Elements 
      5. Supply Chain/Locations/COO/COD/Signed Letter 
      6. Packaging information/actual marking top/bottom photos 
      7. Device Data / Datasheets/ Tray & Package Drawings
      8. Qualification Summary / Reliability / FIT/MTBF/ESD/ Wafer Process node
      9. Export Controls/ Signed Letters
  1. Automotive
    PPAPs, Device Qualification data, Production & Reliability questions and Company specific information, IMDS/CAMDS.
  1. Cyber Security
  2. ESG/GHG/Business Continuity 


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